Tour Booking Terms & Conditions

The Ximenez-Fatio House Museum

Welcome! Thank you for visiting the Ximenez-Fatio House Museum, we are excited to have you on tour! The Ximenez-Fatio House Museum is an historically accurate 18^th century home located over two city lots in the heart of the Aviles Street Arts District.

Accessibility

Our main walkways are crushed shell and/or concrete. The Fig Tree Gift Shop is ground level with no step-ups or downs. The ground level of our House Museum is poured concrete and wood flooring. However, due to the historic nature of the building, these can be unlevel in areas and may require step-ups and downs.  The second and third levels of our House Museum are only accessible by wooden stairs with railings. The outdoor kitchen and wash house are ground level and accessible. Designated areas for guest seating are provided but limited. Historical furniture and accessories may not be sat upon unless advised so by your guide.

Weather

Winters may be chilly and summers hot and humid in St. Augustine. Rain, especially in the summer, is frequent. Due to the historic nature of our House Museum, it must be noted there is no air conditioning within the museum itself. For the safety of our staff and guests, guided tours may be limited due to heat indices routinely reaching over 100 degrees. The Fig Tree Gift Shop has air conditioning for the comfort of our guests and bottled water is available for purchase.

All tours and events will operate as scheduled unless in the event of lightening or dangerous conditions. Tours and events may, however, have a delayed start time in the instance of inclement weather. We will contact you if there are any changes to your scheduled tour. Should a tour or event be cancelled due to inclement weather, refunds will be offered at 100% of the original purchase price unless otherwise noted. Refunds will be issued in the form of the original payment.

Parking

Free parking is available, but limited and on a first come, first served basis in our gravel parking lot. Parking is only for the duration of your tour or event.

Restrooms

Guest restrooms are available on site and are wheelchair and stroller accessible.

Service Animals

All service animals are welcome on our grounds, in the museum and Fig Tree Gift Shop.

Dogs

We love dogs! Your leashed pooch is welcome on our museum grounds, and we have a water and clean-up station available. We do respectfully ask, however, that dogs are not brought into the Fig Tree Gift Shop or inside the House Museum.

Alcohol, Smoking, and Consumption of Illegal Substances

Alcohol is only allowed when the expressed written permission from the Museum Director is given. No alcohol may be sold on the premises. Museum staff has permission to ask any guest they feel may be intoxicated to leave the property at any time.

Smoking is not allowed anywhere on the grounds of the Ximenez-Fatio House.

The consumption of illegal substances is not permitted on the museum grounds at any time. Museum staff has permission to ask any guest they feel may be under the influence of any illegal substances to leave the property at any time.

Museum staff has the right to permission to contact local authorities if they feel guests pose a risk to themselves, any other guests, or staff.

If there are any questions or concerns about the above practices and policies, please feel free to contact our main office at 904-829-3575 Monday – Saturday from 10:00am to 5:00pm EST. Thank you.

We look forward to your visit!